Volkswagen AG has initiated the 20X7, 20Y8 and 20X4 recall campaigns for the
exchange of natural gas fuel tanks in natural gas vehicles of various series'. This
concerns the Touran, Passat and Caddy model series'. Owners of affected vehicles
are requested to contact an authorised Volkswagen Service Centre.
Corrosion to gas fuel tanks in affected vehicles may cause a gas fuel tank to
burst, which could lead to serious or fatal injury.
Enter your vehicle identification number and see if your Volkswagen is
affected.
If your vehicle is affected, please contact a Volkswagen Partner immediately. Upon
completion of the recall campaign, they will provide you with the relevant
verification that your vehicle was included.
If your natural gas vehicle is not affected by the 20X7, 20Y8 or 20X4 recall
campaigns, you can obtain a clearance certificate from Volkswagen Customer
Service.
Even if this unscheduled visit to the workshop causes you an inconvenience, we hope
that you understand and support the implementation of this measure. We appreciate
your faith in the Volkswagen brand and hope that we can count on your loyalty in
the future.
Check if your vehicle is affected
Using your vehicle identification number (VIN), you can check online whether your Volkswagen is affected by the natural gas recall campaign and whether rectifications are necessary.
What is a VIN?
The vehicle identification number (VIN) is a 17-digit number by means of which your vehicle can be clearly identified. You can find it in Part I of the Registration Certificate and in the lower area of the windscreen.
Windscreen
Vehicle registration document